Returns & Refund Policy

1. Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the legal right to cancel your order within 14 days from the day you receive your goods, without giving any reason and without incurring any penalties.

2. Our 30-Day Returns Policy

At Solambra, we go beyond the legal minimum and offer you 30 calendar days from the date you receive your order to return an eligible product.

3. Return Conditions

To be eligible for a return, the product must be:

• In its original condition, unused and unworn

• In its original packaging with all labels attached

• Still sealed (plastic film, blister or safety seal intact) – see Section 5 for exceptions

• Accompanied by proof of purchase or your order confirmation

If your order included promotional items, free gifts or bundle offers, any complimentary products must also be returned in perfect condition. Otherwise, their retail value will be deducted from your refund.

4. Return Shipping Costs

Unless the product is faulty or incorrectly supplied, return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked shipping service, as we cannot be held responsible for items lost or damaged during return transit.

5. Exceptions to the Right to Cancel

For hygiene and health protection reasons, the right to cancel does not apply to:

• Unsealed cosmetic or personal care products

• Personalised or custom-made products

• Perishable goods or products with a short shelf life

• Gift cards

Important: You may inspect the product while it remains sealed in its original packaging. Once the seal has been broken, the product is no longer eligible for return.

6. How to Return an Item

Before sending any item back, please contact us:

• By email: hello@solambra.uk

• Or via our Contact Form

We will provide you with the return instructions and a return reference number.

Returns sent without prior authorisation may be refused.

Return Address

Solambra – Returns Department

231 Chemin de Grataureille

81380 Lescure d'Albigeois

France

7. Model Cancellation Form

For the attention of:

Solambra

Email: hello@solambra.uk

I hereby give notice that I cancel my contract for the sale of the following goods:

• Ordered on: __________

• Received on: __________

• Order number: __________

• Customer name: __________

• Customer address: __________

• Date: __________

• Signature (only if submitted on paper): __________

8. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 14 calendar days.

In practice, we aim to complete approved refunds within 10 business days.

What will be refunded

• The price of the returned product(s)

• The standard outbound delivery cost, where required by applicable consumer law

What will not be refunded

• Any premium delivery charges (such as express shipping)

• Return shipping costs (unless required by law)

• The retail value of any complimentary products that are not returned or are returned damaged

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@solambra.uk.

9. Unclaimed Parcels

If a parcel is not collected within the carrier's collection period and is returned to us, no automatic refund will be issued.

We may offer:

• Re-shipment at your expense; or

• A partial refund after deducting the original shipping costs and any return shipping charges incurred.

10. Faulty, Damaged or Incorrect Products

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

If your product arrives damaged, defective or you receive the wrong item:

• Contact us within 48 hours of delivery at hello@solambra.uk

• Include clear photographs of the product and its packaging

We will investigate your claim and provide an appropriate solution as quickly as possible.

11. Exchanges

To receive a replacement product as quickly as possible, we recommend that you:

1. Return the original item following the return procedure above.

2. Place a new order separately through our website.

This helps us process your request more efficiently and ensures product availability.

12. Governing Law

This Returns & Refund Policy is governed by the laws of England and Wales, without prejudice to any mandatory consumer protection rights that apply in the country where you normally reside.

Seller

Solambra

Sole Trader registered in Spain

NIF/NIE: Z2549138F

VAT Number: ESZ2549138F

Registered Office:

Avda Pierre Cibié 10

23600 Martos (Jaén)

Spain

Returns Centre:

231 Chemin de Grataureille

81380 Lescure d'Albigeois

France

Contact: hello@solambra.uk